Questions and Answers

about Herbalife.

'Having been Herbalife providers for more than 15 years, we get asked a lot of questions. To help provide instant answers to some of the more common ones, we've produced this short questions and answers section for you:

Are the Herbalife products safe?

Yes they are. Herbalife has been successfully operating since 1980, and have expanded to more than 69 countries. Arguably the most scrutinised 100% herbal-based nutrition products in the world, you can feel safe using them yourself. Millions of people use the products daily.

How much do they cost?

That depends on several factors. Firstly if choosing one of the weight loss programs, it will depend on how much weight you would like to lose, how quickly you would like to see results and how committed you are to losing your weight. One of the major attractions of Herbalife is the price. Often our customers report that they actually save money because they're not so hungry, they are cutting back on 1 or 2 meals a day because there are not so hungry and they are not craving the snacks. Also think about how much it's worth to you to look and feel great. Compared to the high cost and possible unwanted side effects of say cosmetic surgery for example, we will recommend a safe proven and affordable program for you that will suit your budget and your lifestyle.

I've bought the products before; can I buy them from you now?

Our policy on ethics dictates that we always refer you back to your original supplier if you feel that you were receiving good service and regular follow-up. However we recognise that this is not always possible because they may have moved or you may have lost contact with them. If that's the case, please call us to discuss your situation.

I've bought the products from someone else, but I'm not sure how to use them - can you help?

The person who sold you the products has a responsibility to follow you up, provide advice and support, and instruct you on how to use them properly. If that is not the case, you should contact them and ask for a better service. Failing that, you can contact Herbalife UK on 01895 819000 if you have cause for complaint.

The price that you pay includes the time factor of your supplier looking after you once you've bought the products. As much as we'd like to help with pre-purchases, we cannot commit to providing a compensatory service where you've already given the money to someone else. Remember that the products carry a money-back guarantee. Try and resolve the situation to your satisfaction, and remember that we're here should you wish to start afresh.

How long will I need to use them for?

That's completely your choice; there are no minimum-term contracts or commitments. When we speak we'll discuss your situation and goals and provide you with suitable guidelines and estimated time-lines. Think about how long it took you to gain the weight, and be ready and committed to invest the necessary time to lose it. We can promise you that it's a small investment compared to how great you're going to look and feel. Call us and let's discuss your goals.

Can I sell the Herbalife products - and who do I speak to about that?
You can speak to us. We've built and developed a great team of distributors, and can advise you on exactly what you need to do to get started, and to succeed.

Why should I buy from you?
The truth is you don't have to, but it's crucial to make sure that who sells you the products has the necessary experience and expertise to guide you and look after you. Be sure they'll commit to working with you however long it takes to help you achieve your goals, and ensure that they can prove that they've successfully used the products themselves. We want Herbalife to work for you. We pride ourselves on the level of service we provide our customers, and they not only thank us for it, they've provided the pictures and recorded the audios in our website to prove how happy they are with their results. So please choose your supplier carefully.

How do I contact you, and what are your operating hours?
All of our contact details and operating hours are in the website, but it's easy. You can call us in the UK on 0845 505 3650. Outside of the UK the number is +44 845 505 3650.