Herbalife - Frequently Asked Questions and Answers

'Having been Herbalife providers for more than 25 years, we get asked a lot of questions. To help provide instant answers to some of the more common ones, we've produced this short questions and answers section for you:

Are the Herbalife products safe?

Yes they are. Herbalife has been successfully operating since 1980, and have expanded to more than 72 countries. Arguably the most scrutinised 100% herbal-based nutrition products in the world, you can feel safe using them yourself. Millions of people use the products daily.

How much do they cost?

That depends on several factors. Firstly if choosing one of the weight loss programs, it will depend on how much weight you would like to lose, how quickly you would like to see results and how committed you are to losing your weight. One of the major attractions of Herbalife is the price. Often our customers report that they actually save money because they're not so hungry, they are cutting back on 1 or 2 meals a day because there are not so hungry and they are not craving the snacks. Also think about how much it's worth to you to look and feel great. Compared to the high cost and possible unwanted side effects of say cosmetic surgery for example, we will recommend a safe proven and affordable program for you that will suit your budget and your lifestyle.

I've bought the products before; can I buy them from you now?

Our policy on ethics dictates that we always refer you back to your original supplier if you feel that you were receiving good service and regular follow-up. However we recognise that this is not always possible because they may have moved or you may have lost contact with them. If that's the case, please call us to discuss your situation.

I've bought the products from someone else, but I'm not sure how to use them - can you help?

The person who sold you the products has a responsibility to follow you up, provide advice and support, and instruct you on how to use them properly. If that is not the case, you should contact them and ask for a better service. Failing that, you can contact Herbalife UK on 01895 819000 if you have cause for complaint.

The price that you pay includes the time factor of your supplier looking after you once you've bought the products. As much as we'd like to help with pre-purchases, we cannot commit to providing a compensatory service where you've already given the money to someone else. Remember that the products carry a money-back guarantee. Try and resolve the situation to your satisfaction, and remember that we're here should you wish to start afresh.